Sometimes you need to issue a refund. Here is how to process full or partial refunds for payments made through One Little Tool.
When to Issue Refunds
Common reasons for refunds include:
- Job cancelled before work started
- Customer charged incorrect amount
- Duplicate payment received
- Agreed discount after job completion
- Scope reduced from original quote
How to Issue a Refund
Step 1: Find the Payment
Go to Payments in your dashboard and find the transaction you need to refund. Click to view details.
Step 2: Click Refund
Click the Refund button. Choose full or partial refund.
Step 3: Enter Amount (Partial Refunds)
For partial refunds, enter the amount to refund. Add an internal note explaining the reason.
Step 4: Confirm
Review and confirm. The refund is processed through Stripe and typically appears in the customer's account within 5-10 business days.
Refund Fees
When you issue a refund, Stripe does not return the original processing fee. For example, if you collected $100 and paid $2.05 in fees, refunding the full $100 means you absorb the fee. This is standard across all payment processors.
Refunding Booking Fees
Booking fee refunds work the same way. If a job is cancelled before you start work, you can refund the booking fee from the original transaction.
Refund Policies
We recommend having clear refund policies in your quote terms. Common approaches include:
- Full refund if cancelled 24+ hours before scheduled work
- 50% refund if cancelled with less than 24 hours notice
- No refund after work has commenced