Reduce no-shows and secure commitment by collecting a booking fee when customers accept your quote. This feature helps qualify serious customers.
Why Collect Booking Fees?
- Reduce no-shows - Customers who pay are committed
- Cover materials - Secure funds for upfront costs
- Qualify leads - Serious customers will pay a deposit
- Improve cash flow - Get paid before you start work
Setting Up Booking Fees
Step 1: Enable Booking Fees
Go to Settings → Payments → Booking Fees and enable the feature.
Step 2: Choose Your Fee Type
Select how you want to calculate booking fees:
- Percentage - e.g., 20% of quote total
- Fixed amount - e.g., $100 flat fee
- Custom per quote - Set different fees for each quote
Step 3: Configure Defaults
Set your default booking fee percentage or amount. You can override this on individual quotes when needed.
Recommended Amounts
Most tradies charge between 10-30% as a booking deposit. For larger jobs, a fixed call-out fee of $50-$150 works well. Find what works for your trade and customer base.
How It Works for Customers
When a customer accepts your quote, they are prompted to pay the booking fee immediately. The fee is deducted from the final invoice automatically.
Managing Booking Fees
- View all collected fees in your Payments dashboard
- Booking fees are automatically applied to final invoices
- Issue refunds if needed through your Stripe dashboard