Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using One Little Tool (the "Service"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms applicable to specific features. These Terms apply to all users, including trade professionals, team members, and customers accessing intake forms or portals.

If you are using the Service on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" include both you individually and that entity.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

One Little Tool provides an AI-powered job management platform designed for trade professionals ("tradies"), including but not limited to:

• Smart Intake Forms: Customizable forms allowing customers to submit job requests, descriptions, and photos
• AI-Powered Quoting: Automated analysis of job submissions with AI-generated quote suggestions based on photos, descriptions, and your pricing history
• Payment Processing: Collection of deposits, payment links, invoice generation, and payment tracking through integrated payment processors
• Job Management: Job tracking, status updates, customer communication, and job records
• Team Dispatch: Team member management, job assignment, role-based permissions, and collaboration features
• Customer Portal: Customer-facing interface for job updates, feedback submission, and communication
• Integrations: Email communications (via Resend), booking scheduling (via Calendly), accounting integration (Xero, coming soon)

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without liability.

3. Account Registration and Eligibility

3.1 Eligibility Requirements

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Operate a legitimate trade or service business (or be authorized by one)
• Not be prohibited from using the Service under applicable laws
• Not have had a previous account terminated by us for violations
• Reside in a jurisdiction where the Service is available

3.2 Account Information

When registering for an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate
• Provide truthful business details (ABN/ACN, business name, trade type, location)
• Use a valid email address that you regularly access
• Not impersonate any person or entity, or misrepresent your affiliation

3.3 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials:

• Choose a strong, unique password that you do not use elsewhere
• Do not share your password with anyone, including team members (create separate accounts instead)
• Enable multi-factor authentication when available
• Immediately notify us of any unauthorized access or security breach at hello@onelittletool.com
• Accept full responsibility for all activities that occur under your account, whether authorized or not
• Log out from your account at the end of each session, especially on shared devices

We are not liable for any loss or damage arising from your failure to maintain account security. You may be held liable for losses incurred by us or other users due to unauthorized use of your account.

3.4 Account Types and Team Members

You may add team members to your account with various permission levels. You are responsible for all actions taken by team members you authorize. Ensure team members understand and comply with these Terms.

4. Acceptable Use Policy

4.1 Permitted Uses

The Service is intended for legitimate trade business operations, including:

• Managing customer job requests and intake forms
• Creating and sending quotes and invoices
• Processing payments for services you provide
• Tracking jobs and managing team assignments
• Communicating with customers about their jobs
• Managing business operations and workflows

4.2 Prohibited Activities

You agree not to:

• Illegal Activities: Use the Service for any unlawful purpose or to violate any laws, including money laundering, fraud, terrorist financing, or illegal trade
• Prohibited Services: Process payments for illegal goods or services, adult content, gambling, drugs, weapons, or other restricted categories as defined by payment processors
• Intellectual Property Violations: Infringe on copyrights, trademarks, patents, or other proprietary rights
• Harmful Content: Upload, transmit, or distribute viruses, malware, or other malicious code
• Unauthorized Access: Attempt to gain unauthorized access to the Service, other accounts, or our systems through hacking, password mining, or other means
• System Interference: Interfere with or disrupt the Service, servers, or networks, including through excessive requests, denial-of-service attacks, or overloading systems
• Data Scraping: Use automated tools, bots, or scrapers to extract data from the Service without permission
• Reverse Engineering: Decompile, reverse engineer, disassemble, or attempt to derive source code from the Service
• Spam and Abuse: Send unsolicited messages, spam, or use the Service for mass marketing without consent
• Misrepresentation: Make false or misleading claims about your services, pricing, credentials, or business
• Harassment: Harass, abuse, threaten, or intimidate other users, customers, or our staff
• Competitive Use: Use the Service to build a competitive product or service, or benchmark against competitors
• Reselling: Resell, sublicense, or transfer access to the Service without authorization
• API Abuse: Exceed API rate limits or use our API in ways that violate these Terms

4.3 Consequences of Violations

Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account, removal of content, reporting to law enforcement, and legal action. We reserve the right to investigate suspected violations and cooperate with authorities.

5. AI-Generated Content and Disclaimers

5.1 Nature of AI Features

One Little Tool uses artificial intelligence and machine learning to provide automated features, including:

• Analysis of customer-submitted photos to identify job requirements
• Automated extraction of information from job descriptions
• Generation of suggested quote line items and pricing estimates
• Categorization and organization of job data

5.2 AI Limitations and Disclaimers

IMPORTANT: AI-generated content is provided as suggestions and recommendations only. You acknowledge and agree that:

• No Guarantee of Accuracy: AI suggestions may contain errors, omissions, or inaccuracies. They should not be relied upon without human review
• Professional Judgment Required: You must exercise your professional judgment, expertise, and knowledge when reviewing AI-generated quotes and recommendations
• Your Responsibility: You are solely responsible for all quotes, pricing, and commitments sent to customers, regardless of whether they were AI-generated or manually created
• Verification Required: Always verify AI suggestions against actual job requirements, local regulations, material costs, and your business practices
• Not Professional Advice: AI suggestions do not constitute professional advice, consultation, or recommendations. They are tools to assist your workflow
• Learning System: AI models improve over time but may not be perfect. Accuracy may vary based on job type, location, and quality of input data
• Human Approval: No AI-generated quote is sent to customers without your explicit review and approval

5.3 AI Suggestions and Pricing

AI pricing suggestions are based on historical data, market trends, and job characteristics. They do not account for unique site conditions, material price fluctuations, special requirements, or your specific business costs and margins. You must adjust all pricing to reflect your actual costs, desired profit margins, and competitive positioning.

5.4 Data Used for AI Training

We may use aggregated, anonymized data from the platform to improve AI models and service quality. We do not use your confidential business information or customer personal data for AI training without appropriate anonymization and safeguards. See our Privacy Policy for details.

6. User Content and Data

6.1 Your Content Ownership

You retain all ownership rights to content you upload, create, or store on the Service ("User Content"), including job descriptions, photos, quotes, invoices, notes, and customer information. We do not claim ownership of your User Content.

6.2 License Grant to Us

By uploading User Content to the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to:

• Host, store, and process your User Content to provide the Service
• Display User Content to you, your team members, and designated customers
• Transmit User Content through email notifications and customer portals
• Create backups and copies for redundancy and disaster recovery
• Use aggregated, anonymized data derived from User Content to improve the Service

This license exists only to operate and improve the Service and ends when you delete User Content or terminate your account (subject to retention periods in our Privacy Policy).

6.3 Your Responsibilities for User Content

You represent and warrant that:

• You own or have necessary rights, licenses, and permissions for all User Content you upload
• Your User Content does not violate any laws, third-party rights, or these Terms
• You have obtained necessary consents from customers to collect and process their personal information
• Your User Content does not contain viruses, malware, or harmful code
• You will not upload illegal, defamatory, obscene, or otherwise objectionable content
• Photos and descriptions accurately represent the jobs and services in question

6.4 Customer-Submitted Content

When your customers submit information through intake forms, they grant you (and us, on your behalf) permission to process that content. You are responsible for ensuring customers understand how their information will be used and for complying with privacy laws when collecting customer data.

6.5 Content Monitoring and Removal

While we do not actively monitor User Content, we reserve the right to review, monitor, and remove any content that violates these Terms, applicable laws, or is reported as objectionable. We may also report illegal content to authorities without notice to you.

6.6 Data Backup and Export

You are responsible for maintaining backups of your important data. We provide data export functionality, but you should regularly export your data. While we maintain redundant systems, we are not responsible for data loss due to your actions or external factors beyond our control.

7. Payment Terms and Subscription

7.1 Subscription Plans and Fees

One Little Tool is offered on a subscription basis with various pricing plans:

• Free Trial: New users may access a free trial period as specified during registration. No credit card is required for the trial, but functionality may be limited
• Paid Plans: After the trial, you must subscribe to a paid plan to continue using the Service
• Billing Cycles: Subscriptions are billed monthly or annually in advance, as selected
• Currency: All fees are quoted in Australian Dollars (AUD) unless otherwise specified
• Payment Methods: We accept credit cards, debit cards, and other payment methods as displayed during checkout

7.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current subscription fee. We will notify you of upcoming charges via email before renewal.

7.3 Price Changes

We reserve the right to change our pricing at any time. For existing subscribers, price changes will take effect at your next renewal date, and we will provide at least 30 days advance notice via email. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

7.4 Taxes

All fees are exclusive of applicable taxes (including GST, VAT, sales tax). You are responsible for paying all taxes associated with your purchase. If we are required to collect taxes, they will be added to your invoice.

7.5 Payment Processing

Payments are processed through third-party payment processors (such as Stripe). By providing payment information, you authorize us and our payment processors to charge your payment method. You represent that you have authorization to use the payment method provided.

7.6 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment fails multiple times, we may suspend or downgrade your account until payment is successful. You remain responsible for all unpaid fees, plus any collection costs or late fees (where permitted by law).

7.7 Refund Policy

General Rule: Subscription fees are non-refundable except as described below or as required by law.

Exceptions:

• Service Unavailability: If the Service is unavailable for more than 24 consecutive hours due to our fault (excluding scheduled maintenance or circumstances beyond our control), you may request a pro-rata refund for that period
• Erroneous Charges: If you are charged in error, we will refund the incorrect amount promptly upon verification
• Australian Consumer Law: Australian users have rights under the Australian Consumer Law that cannot be excluded, including rights related to major failures and guarantees
• Cancellation: If you cancel mid-cycle, you retain access until the end of your paid period, but no refund is provided for the unused portion

To request a refund, contact hello@onelittletool.com with your account details and reason. Refunds are processed to the original payment method within 14 business days of approval.

7.8 Customer Payments (Pass-Through Payments)

When you collect payments from your customers through the Service:

• You are contracting directly with your customers for goods/services
• We facilitate payment processing but are not party to that transaction
• Payment processors charge processing fees (typically 1.5% - 2.9% + fixed fees) which are deducted before funds are transferred to you
• You are responsible for all applicable taxes, refunds, chargebacks, and disputes with your customers
• You must comply with payment processor terms of service and acceptable use policies
• We may temporarily hold funds or suspend payment processing if we detect suspicious activity or policy violations

7.9 Chargebacks and Disputes

If your customer disputes a charge or initiates a chargeback, you are responsible for responding and providing documentation. Excessive chargebacks may result in account suspension. You will be responsible for chargeback fees charged by payment processors.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all software, features, functionality, design, graphics, user interface, text, and trademarks, is owned by One Little Tool or our licensors and is protected by:

• Copyright laws (© One Little Tool, all rights reserved)
• Trademark laws (including "One Little Tool" name and logo)
• Patent laws and trade secret laws
• International intellectual property treaties

8.2 Limited License to Use Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your internal business operations
• Share your unique intake form links with customers
• Use our mobile applications on devices you own or control

This license does not include any right to: (a) resell or make commercial use of the Service beyond your own business; (b) copy, modify, or create derivative works; (c) download source code or decompile the Service; (d) use automated tools to access the Service; or (e) remove any copyright, trademark, or proprietary notices.

8.3 Trademark Use

"One Little Tool" and our logo are trademarks. You may not use our trademarks without our prior written permission. You may state that you use One Little Tool in factual statements but may not imply endorsement or partnership without authorization.

8.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, implement, modify, and commercialize that feedback without compensation or attribution. We may use your suggestions to improve the Service for all users.

8.5 Copyright Infringement Claims

We respect intellectual property rights. If you believe content on the Service infringes your copyright, please notify us at legal@onelittletool.com with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Your contact information
• A statement that you have a good faith belief the use is not authorized
• A statement that the information is accurate and you are authorized to act
• Your physical or electronic signature

9. Third-Party Services and Integrations

9.1 Third-Party Services

The Service integrates with third-party services, including:

• Payment Processors: Stripe, PayPal, and others for payment processing
• Email Service: Resend for transactional emails
• Scheduling: Calendly for booking and appointments
• Accounting: Xero integration (coming soon)
• Cloud Infrastructure: Hosting and storage providers

9.2 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services, their availability, content, or practices. You should review third-party terms before connecting those services.

9.3 Third-Party Links

The Service may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for third-party content or websites. Access third-party sites at your own risk.

9.4 Integration Disruptions

We are not liable if third-party services become unavailable, change their terms, increase fees, or discontinue integration with our Service. We will make reasonable efforts to notify you of significant integration changes.

10. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our collection, use, and disclosure of your information as described in the Privacy Policy.

10.1 Your Data Responsibilities

As a user collecting customer information through the Service, you act as a data controller and are responsible for:

• Complying with applicable privacy laws (Australian Privacy Principles, GDPR, CCPA, etc.)
• Obtaining necessary consents from customers before collecting their personal information
• Providing appropriate privacy notices to your customers
• Having a lawful basis for processing customer data
• Honoring customer data rights (access, deletion, correction requests)
• Securing customer data and reporting breaches as required by law
• Not collecting or processing sensitive personal data without explicit consent and proper safeguards

10.2 Data Processing Agreement

When you use the Service to process customer data, One Little Tool acts as a data processor on your behalf. We will process customer data only according to your instructions and these Terms. We implement appropriate technical and organizational measures to protect data. For GDPR-covered data, our Data Processing Addendum is available upon request.

10.3 Security Cooperation

In the event of a data breach affecting customer data you control, we will notify you promptly so you can fulfill your legal notification obligations. We will reasonably cooperate with your investigations and responses to data subject requests.

11. Warranties and Disclaimers

11.1 Service Provided "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY, OR AVAILABILITY.

11.2 No Warranty of Uninterrupted Service

We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) results from using the Service will be accurate or reliable; (c) the quality of the Service will meet your expectations; (d) any errors or defects will be corrected; or (e) the Service is free from viruses or harmful components.

11.3 AI Disclaimer

WE MAKE NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT, INCLUDING QUOTE SUGGESTIONS, PRICING ESTIMATES, OR JOB ANALYSIS. AI OUTPUTS ARE SUGGESTIONS ONLY AND REQUIRE PROFESSIONAL REVIEW. YOU ASSUME ALL RISK ASSOCIATED WITH RELYING ON AI-GENERATED CONTENT.

11.4 Professional Services Disclaimer

One Little Tool is a software platform and does not provide professional advice, consultation, or recommendations regarding your trade services, pricing, business practices, legal matters, or financial decisions. You are solely responsible for your business operations and professional judgment.

11.5 Third-Party Content Disclaimer

We do not warrant or endorse content uploaded by users or provided by third parties. We are not responsible for the accuracy, legality, or appropriateness of user-generated content.

11.6 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified by agreement. For Australian consumers, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to that law, we limit our liability as set out in these Terms.

12. Limitation of Liability

12.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ONE LITTLE TOOL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) AUD $100.

12.3 Excluded Liability

We are not liable for:

• Loss of data due to your actions or failure to maintain backups
• Business losses, lost revenue, or lost customers resulting from use of the Service
• Errors or inaccuracies in AI-generated content
• Actions or omissions of third-party service providers
• Unauthorized access resulting from your failure to secure your account
• Delays or failures caused by factors beyond our reasonable control (force majeure)
• Content, actions, or omissions of other users or your customers
• Your violation of laws, regulations, or third-party rights
• Business decisions you make based on Service data or suggestions

12.4 Exceptions to Limitations

The limitations in this section do not apply to: (a) liability for death or personal injury caused by our negligence; (b) liability for fraud or fraudulent misrepresentation; (c) liability that cannot be excluded or limited under applicable law (including Australian Consumer Law); or (d) your indemnification obligations under these Terms.

12.5 Basis of the Bargain

You acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk between you and us, and the fees you pay reflect these limitations. These limitations will apply even if any limited remedy fails of its essential purpose.

13. Indemnification

You agree to indemnify, defend, and hold harmless One Little Tool, its officers, directors, employees, agents, licensors, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of the Service
• Your violation of these Terms or applicable laws
• Your User Content or customer data you process through the Service
• Your infringement of any third-party rights, including intellectual property, privacy, or publicity rights
• Any services you provide to your customers, including quotes, work quality, pricing, or disputes
• Your failure to obtain necessary consents or comply with privacy laws
• Actions or omissions of your team members or anyone using your account
• Disputes between you and your customers
• Your breach of representations and warranties in these Terms

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You agree to cooperate with our defense and not settle any claim without our prior written consent.

14. Termination and Suspension

14.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting hello@onelittletool.com. Cancellation is effective at the end of your current billing period. You will retain access until that date, but no refund will be provided for unused time. You remain responsible for all charges incurred prior to cancellation.

14.2 Termination or Suspension by Us

We may suspend or terminate your account immediately without notice if:

• You violate these Terms, our Acceptable Use Policy, or applicable laws
• Your account is involved in fraudulent or illegal activity
• Your payment fails repeatedly or your account is in arrears
• We are required to do so by law or court order
• You engage in abusive conduct toward our staff or other users
• Your use poses a security or liability risk to us or other users
• You attempt to reverse engineer, hack, or compromise the Service

14.3 Effect of Termination

Upon termination of your account (by either party):

• Your right to access and use the Service immediately ceases
• Your intake form links will no longer function
• You will no longer be able to access your account, data, or content
• We will delete your data according to our data retention policy (typically within 30-90 days)
• You remain liable for all charges incurred before termination
• Provisions that by their nature should survive termination will continue (including indemnification, limitation of liability, dispute resolution)

14.4 Data Export Before Termination

Important: Before terminating your account, you should export all data you wish to retain. We provide data export functionality, but after termination, your data may not be recoverable. We are not obligated to provide data backups after account termination.

14.5 No Termination Fee

We do not charge early termination fees. However, you remain responsible for subscription fees through the end of your current billing period, and those fees are non-refundable.

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms and any disputes arising from or relating to them or the Service shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising from or relating to these Terms or the Service shall be brought exclusively in the courts located in Sydney, New South Wales, Australia. You irrevocably submit to the personal jurisdiction of those courts and waive any objection to venue.

15.3 Informal Dispute Resolution

Before filing a legal claim, you agree to first contact us at legal@onelittletool.com to attempt to resolve the dispute informally. Provide a detailed description of the dispute and your desired resolution. We will attempt to resolve the matter within 30 days. This requirement does not apply to claims seeking injunctive relief or intellectual property enforcement.

15.4 Small Claims Court

Either party may bring qualifying claims in small claims court in Sydney, New South Wales, or your local small claims court (if jurisdiction permits).

15.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. You and we agree that neither will participate in a class action or class-wide arbitration regarding disputes with One Little Tool.

15.6 Time Limitation on Claims

Any claim or cause of action arising from or relating to these Terms or the Service must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred, to the extent permitted by law.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any supplemental terms or policies referenced herein, constitute the entire agreement between you and One Little Tool regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

16.2 Amendments to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will: (a) update the "Last updated" date; (b) notify you via email or through prominent notice in the Service; and (c) for material changes, provide at least 30 days notice before changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service and may terminate your account.

16.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, will be severed from these Terms.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later. Any waiver must be in writing and signed by an authorized representative of One Little Tool. No waiver of any provision is a continuing waiver or a waiver of any other provision.

16.5 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations under them without our prior written consent. Any attempted assignment in violation of this provision is void. We may freely assign these Terms without restriction. These Terms bind and benefit the parties and their permitted successors and assigns.

16.6 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and One Little Tool. You have no authority to bind us or make commitments on our behalf.

16.7 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, government actions, telecommunications failures, internet outages, third-party service failures, or other force majeure events. Our performance obligations will be suspended during force majeure events.

16.8 Export Compliance

The Service may be subject to export control laws and regulations of Australia and other countries. You agree to comply with all applicable export and import laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to trade embargo, and you are not on any prohibited party list.

16.9 Electronic Communications

By using the Service, you consent to receiving electronic communications from us, including emails, notifications, and messages through the Service. These communications may include notices, agreements, disclosures, and other information. Electronic communications satisfy any legal requirement that communications be in writing.

16.10 Survival

Provisions that by their nature should survive termination will survive, including but not limited to: User Content ownership, intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

16.11 Interpretation

Section headings are for convenience only and do not affect interpretation. "Including" means "including but not limited to." "Or" is not exclusive. "You" includes both singular and plural. Terms defined in singular form have corresponding meanings in plural form.

17. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service, please contact us: